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Customer Stories

Discover how companies like yours are tackling their I.T. challenges.

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Riskified Success Story

How Riskified Streamlined their IT Asset Management with Jamf and ServiceNow.

Riskified, renowned for its fraud prevention and chargeback protection solutions, recognized the importance of efficient IT processes. They partnered with ITS Partners to embark on a transformative journey of IT asset management by leveraging ITS’ Automated Solutions for Enhanced Asset Intelligence and Streamlined Processes.

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Use Case - OT Global Manufactorer Header Image

This global manufacturing company wanted to use ServiceNow OT to enhance its operation efficiency, reduce repair times, and enhance its employee experience.

The Company collaborated with ITS Partners to deploy ServiceNow’s Knowledge Base, integrating site OT Assets from SAP into ServiceNow’s extended CMDB tables and leveraging Service Management workflows to centralize and link the knowledge management process to the Company’s operational assets.

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Global Brand Enterprise-1

How Global Brand Enterprise Gained a Competitive Edge by Implementing Business Continuity Management From ServiceNow

By partnering with ITS, Global Brand Enterprise transformed its disaster recovery planning. Now it can operate with agility to stay ahead of its consumers’ needs.

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How Axel Springer Transformed Their Asset Management with ITS’ Jamf Integration Application

By solving one of its biggest headaches, Europe’s leading digital publisher takes another step towards becoming a Global Leader.

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Service Express-1

How Service Express Increased Their Customer Reach With a Customized ServiceNow Integration

By partnering with ITS, Service Express continued its rapid and exciting growth by offering a streamlined integration of its flagship platform for its ServiceNow® clients.

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National Retail Chain-1

How a National Retail Chain Cut Their Resolution Time By 60% and Saved $500K In Systems Costs.

By partnering with ITS, a Large Retail Chain substantially increased cost-savings and drastically improved customer experience.

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Verisk Success Story-1-1

How Verisk Transformed End User Performance by Implementing (SAM) from ServiceNow®

By partnering with ITS, Verisk implemented SAM to increase software visibility, decrease costs, and simplify the user experience for their global workforce — transforming the quality, productivity, and timeliness for its end-users.

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Wellstar VRx Success Story

How WellStar Is Delivering Quality and Confidence With ServiceNow®

Nationally ranked healthcare system delivers high-quality patient care with security confidence.

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Gordon FoodService-1

How Gordon Food Service Replaced Legacy IT Infrastructure with ServiceNow®

High-quality foodservice demands high-quality IT. By partnering with ITS, the largest privately owned foodservice distributor in North America significantly improved their IT infrastructure, reduced labor costs, and downtime, and improved service to employees, vendors, and customers.

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Financial Services Company Image-1

How a Large Financial Services Organization Saved $500,000 Using ServiceNow’s SAM Tool

Prior to partnering with ITS, a lack of visibility into their software assets led to uncertainty with compliance, risk, and increased costs. After assessing their software uncertainties, ITS helped them to shape their goals and begin to formulate a clear picture of a preferred future.

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Huntington Bank Header-1

How Huntington Bank Turned IT into a Driver of Organizational Growth

Since partnering with ITS, Huntington Bank’s strategic alignment, departmental unity, and technological maturity have led to game-changing insights that are guiding the organization to greater success.

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Henry Ford Card-1

Henry Ford Health System cut its audit prep time in half.  

By partnering with ITS, Henry Ford Health System was able to significantly reduce time and labor costs dedicated to audit preparation by unlocking the full potential of ServiceNow’s Software Asset Management.

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Wellstar Card-1-1

An overhauled CMDB can do wonders for your bottom line.

How a leading health system completely revolutionized their Configuration Management Database (CMDB) and saved $500,000 annually.

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Paychex Card-1

Paychex experiences more productivity and innovation with ServiceNow and ITS.

ITS suggested ServiceNow’s Incident Response Module as a solution. While the Paychex team made some minor customizations, they easily transitioned to the new software.

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