We are experts in implementing a successful ServiceNow Operational Technology Management (OTM) solution into your company's environment.
Operational Technology (OT) - the networks and devices that connect the machines on the production floor or in the field - lives at the heart of the Industry 4.0 revolution. Managing and securing Operational Technology is crucial to ensure reductions in unplanned downtime, protect against cyber-attacks, minimize human error and reduce costs.
Operational Technology isn’t only for one segment of the economy or one kind of business. While it may have been introduced as a term in manufacturing environments, the devices, tools, applications, and needs cross numerous industries such as health care, traditional manufacturing, energy production, and transportation.
Production facilities face growing cybersecurity risks – in fact, this sector holds the dubious distinction of being the most attacked industry. More importantly, production downtime can cost upwards of $18,000 per minute and a standard ransomware attack could halt operations for a week or more.
The truth is, you can’t manage or protect your critical assets and infrastructure if you don’t know what you have, and where it is.
Leveraging the SN CMDB architecture and capabilities bringing your OT devices into the CMDB gives organizations the ability to unite disparate data sources of varying quality to create a consistent, reliable, and accurate system of record for the OT assets in your entire organization.
Connecting your OT environments to the ServiceNow CMDB unlocks the power of the platform to help bring improvements and standardization across multiple disciplines and creating a single system to help improve your understanding of your entire environment… Whether it be Service Management, Security Response, Vulnerability management, Enterprise Asset Management, and others all provide clear use cases for how you can use SN to secure and manage your critical assets.
Prevent cyber threats by knowing what you have in your OT environment , and what actions you can take to proactively secure your OT network from vulnerabilities. Rapidly assess, prioritize and route work for the most pressing issues and reduce your risk profile.
There is nothing more threatening to your organization than a cyber attack. It is important to have a plan in place and experts by your side to keep unwanted threats out and have your organization succeed.
Having an OT solution with ServiceNow in place will give you and your team confidence when faced with threats. Collaborations across teams to quickly resolve vulnerabilities and threats will keep you and your team from having to spend time worrying and more time for the more important things!
Today's OT environments have transitioned from complicated to complex, with more oversight, regulation, and higher expectations on the OT data than ever before. Including and maintaining these items in the CMDB is no easy task, and both OT staff and CMDB administrators need ways to stay ahead of this to practically manage their organization's Operational Technology programs, as well as maintain a good security posture.
ITS has skilled consultants who have passion and real-world experience, both as specialists and consultants.
We provide guidance and instruction on best-practices, processes, governance, and tool usage.
Engagement and a willingness to learn by all the OT teams an organization allows for a comprehensive CMDB to be built out and an organizational structure established to maintain the data and relationships going forward. Many teams have been burned before and start in a defensive posture around sharing the data for their devices and applications, which can delay a full adoption of the tools, and the ability to leverage that to improve service delivery.
Because of our industry experience and deep expertise, ServiceNow consistently recommends our team to help meet their clients' OT needs.
ServiceNow has trusted us to help their clients achieve:
Give your IT professionals the tools they need to be successful.
Take your organization to the next level by enhancing your IT team with ServiceNow's OT.
We are experts in implementing a successful ServiceNow IT Operational Technology (OT) solution into your company's environment.
Schedule a quick call, and we’ll show you how it works.
With decades of experience and specialized expertise in OT, our team at ITS Partners is ready to help you step into the future with confidence.
Schedule a call today, and we’ll walk you through how we’re helping other businesses like yours take their OT to the next level with ServiceNow.
