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We are experts in implementing a successful ServiceNow IT Operations Management (ITOM) solution into your company's environment.
IT Operations Management (ITOM) is a set of tools and processes that create a consolidated data cornerstone for understanding and improving your business. ITS is here to help with your ITOM needs! With the ITOM modules you can create and then effectively manage your Configuration Management Database (CMDB). With your CMDB under control. Your IT team will be set up for success!
It all starts with a programmatic approach. We enable our clients to create systems to be consistently successful in leveraging their own data to create excellent outcomes in supporting their current environment and planning for a better future environment. A successful ITOM program with keep your data in check and set your team up with a more productive and strong workforce.
The most public measurable improvement for a successful ITOM program is a distinct reduction in Incident Mean Time to Resolution (MTTR) which means your services experience less downtime, helping to drive better satisfaction with your customers, be it internal or external. That's a hard-fought win!
A successful ITOM program will allow you to proactively manage your CMDB. With your CMDB in good shape, you'll know what devices, applications, and software you have, how your services are behaving, what the state each of those items is in, and create options including using machine learning and AIOps, to automate management of a wide variety of behaviors to speed up your Service delivery by consolidating disparate data sources on one platform.