What We Do

IT Service Management (ITSM)

ITSM is how IT teams manage the end-to-end delivery of IT services to customers. These are the processes that design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

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IT Asset Management (ITAM)

IT Asset Management is understanding the full lifecycle of all IT hardware, software, and services within your organization. It is knowing what you need, what you have, where it is, and how you use it in order to make informed decisions about how you spend your money. ITAM is foundational for your organization. ITS is here to help set you up for success.

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IT Operations Management (ITOM)

IT Operations Management (ITOM) is a set of tools and processes that create a consolidated data cornerstone for understanding and improving your business. ITS is here to help with your ITOM needs! With the ITOM modules you can create and then effectively manage your Configuration Management Database (CMDB). With your CMDB under control. Your IT team will be set up for success!

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Security Operations (SecOps)

SecOps brings incident data from security tools into a structured response engine that uses intelligent workflows, automation, and deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization. The goal is to combine internal information security and IT operations practice to improve collaboration and reduce risks.

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Operational Technology (OT)

Operational Technology (OT) is the networks and devices that connect the machines on the production floor or in the field - lives at the heart of the Industry 4.0 revolution. Managing and securing Operational Technology is crucial to ensure reductions in unplanned downtime, protect against cyber-attacks, minimize human error and reduce costs. 

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Customer Service Management (CSM)

Customer Service Management (CSM) focuses on a company's external customers and or vendors to whom services are provided to. It seeks to put in place a more wholistic and positive customer experience along the different streams of engagement. 

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Field Service Management (FSM)

Field Services Management (FSM) delivers frictionless field service experiences to customers and employees with one integrated system of action. Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees.

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Managed Services (MS)

Managed Services (MS) is a unique ServiceNow support offering that gives our clients access to a team of ServiceNow experts that will guide and support you in your ServiceNow journey, providing expert advice and industry best practices, while also providing an extra set of hands if needed, in maintaining and enhancing your ServiceNow instances.

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Integration Development

ITS Innovations develops ServiceNow solutions with a focus on delivering intuitive modern user experiences, decreasing total cost of ownership, and ultimately making your ServiceNow instance the best “single pane of glass” possible.

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Prescriptive Offerings

Prescriptive offerings allow you to get the most out of your IT investment.