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ITS Jamf ServiceNow Integration

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Remotely automate and discover your Macs from ServiceNow.

The cost to develop your own integration could be 15x times the cost of our integration!

What is the ITS Jamf Integration?

Import hardware & software data from Jamf Pro according to CMDB and SAM-P best practices to enable your help desk and asset managers using the same tables as your other CMDB/asset integrations.

“Why should I get the ITS Jamf Integration?”

In version 2.0, you can now automate and simplify the process of importing your asset data from Jamf Pro into your ServiceNow CMDB utilizing the Jamf Pro API. You can also automate the deployment and reclamation of software using Jamf Policies*!

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Here’s how the ITS Jamf Integration can help:

Accommodates SAMP SW Metering & Reclamation

Saving 20% on Mac software spend by automating the removal of underutilized software licenses, eliminating waste safely and remotely.

Scheduled CMDB Data Import modeled after SCCM integration

Near parity between Windows and Mac hardware inventory. Accurate data can better enable ITSM and ITAM professionals when centralized in ServiceNow, minimizing access needed to Jamf or requests to Jamf admin for Mac data. Integration can be scheduled to run daily.

SAMP Software Inventory

Our integration deploys an extension to Jamf allowing Software Inventory to the level of detail and required to use SAMP. The Jamf Pro’s out of box API won’t include Software Publisher names for any titles. For example, it wouldn’t know that Adobe as the publisher of Photoshop. Our Software Inventory Policy is able to determine software publisher for most titles.

Automated software delivery

Our Integration facilitates automated fulfillment of Jamf Software Catalog Requests, potentially saving IT hours of manual work and lost efficiency due to context switching each week.

Surface Jamf Duplicates

Duplicates happen in Jamf due to certain kinds of maintenance and IT processes. These can incur additional licensing costs from Jamf, our integration is able to report on them and even gives links out to the possible duplicates for review and removal.

Ongoing Updates

We are regularly improving the integration, adding features, and ensuring compatibility for ServiceNow updates.

Jamf Extension Attributes

Any custom Jamf Extension Attributes are imported and associated to each CI in the CMDB, allowing for Jamf reporting access to ServiceNow IT users without granting them individual access to Jamf.

Custom UI / UX

Modern UI reduces the possibility of configuration errors by programmatically validating configuration settings along the way. Saves users time and money by putting all the pieces in one place.

Store Certification Best Practices

Our integration is a recommended app in the ServiceNow Store. It has to adhere to a strict set of coding standards, including requirements around security and performance. We also have a 5-star rating in the store with positive reviews from several publicly traded customers and adoption in some of the top Fortune 500 companies.

Compatible with both On-Prem Jamf and Jamf Cloud out-of-box

Our modern UI makes it extremely simple to connect to Jamf Pro whether hosted in the cloud or on-prem.

ITS

Hello. We're ITS.

We’re a team of actual practitioners — and many of us have walked in your shoes.

Because of our industry experience and deep expertise, ServiceNow consistently recommends our team to help meet their clients' Jamf needs.

ServiceNow has trusted us to help their clients achieve:

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Successful Implementations
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Accomplished Goals
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Increased ROI
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Decreased Costs
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Reduced Risk
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Jamf
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The initial setup and implementation was smooth and we have received fantastic support from Jay and the ITS team. The configuration is user friendly and ITS has been very responsive as we request adding additional fields to map to our CMDB. This is a gem for leveraging JAMF for CMDB discovery!

- By Roger Grato from Indeed Inc on February 19, 2020

Save time and money.

The cost-benefit analysis of the ITS Jamf ServiceNow Integration

The cost to develop your own integration could be 15x times the cost of our integration!

An average enterprise integration can take a minimum of 3 weeks of professional services at an average rate of $8,000-$10,000 per week, but it would take significantly longer than that to develop the full feature set in the ITS Jamf Integration. On top of that, additional testing and maintenance needs to be done periodically to ensure compatibility with ServiceNow updates etc.

Schedule a quick call, and we’ll show you how it works.

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ITS Jamf Integration Video Series

Check out our video series and take a deep dive into the benefits of integrating your Jamf instance with ServiceNow!

ITS Jamf Integration with ServiceNow: Version History

Version 2.0.0

New in version 2.0.0 

This version is a major update which adds support for the new Jamf Pro API, token-based authentication, and significant performance improvements thanks to pagination and data source batch processing.

The Jamf Pro API supports pagination for computers and now offers attribute parity with the previous Jamf Classic API, allowing us to request 100+ computers in a single API call instead of requesting one computer per API call, then transforming and inserting separate records. The new import should be at least 5x faster.

Now that the API includes software bundle ID's, we no longer need the ITS Jamf Software Inventory Policy & Script - we now get all applications through the standard API calls! This simplifies the setup while improving security.

  • Import Improvements
    • Jamf Pro API Support
    • sys_property for page size / throttling
    • sys_property for increasing max API timeout in slower environments
    • Data Source / Import set-based batch processing for significant performance improvements (5x or more faster than previous methods in early testing)
    • Optional Running Process import
  • Security Improvements
    • Deprecated Software Inventory Policy and Script in favor of application bundleID's in computer-inventory API
    • Token-based authorization support for Jamf Pro API and Jamf Classic API

  • Additional Enhancements  
    • Agent Workspace compatibility for ITS Jamf Remote Management Suite
    • Additional Software Publisher Maps for Adobe titles which aren't returned by iTunes API

Version 1.3.1

New in version 1.3.1

This version includes a number of enhancements and bug fixes based on user feedback, especially around the Software Inventory, Software Delivery, Software Reclamation, and Jamf Remote Management Commands.

Changes

  • Software Asset Management
    • Blank Software Install Bug Fix
      • fixes a bug where blank software install records are being created. The changes include an update to the Software Install field map (both for SAMP and non SAMP customers). This change to the map will determine if the software name is missing, and pull it from the application package field instead. This will avoid blank install records from being created in the future.
    • Added ~500 Mac App Store (MAS) Software Publisher Maps
      • The integration has always included a framework for converting Bundle ID's to Software Publishers using an API; the integration now ships with ~500 Publisher Maps out of box, reducing API calls
    • Software Publisher Company Name Bug Fix
    • Jamf Software Portal Bug Fix
      • Catalog Manager wasn't updating catalog item short descriptions if the description was already blank

  • Other miscellaneous improvements  
    • Redirect Update Set Uploader Widget to new window if Polaris enabled
    • Multiple Disk / Disk Size Calculation Bug Fix
    • MAC Address Attribute Update Bug Fix
      • mac_addresss -> mac_address
    • Adds additional properties to the staging table:
      • OS Width (32-bit or 64-bit)
      • IMEI
      • enrollment_date
      • udid 

Version 1.3.0

New in version 1.3.0

This version includes a number of enhancements and bug fixes based on user feedback, especially around the Software Inventory, Software Delivery, Software Reclamation, and Jamf Remote Management Commands.

Changes

  • Remote Management Command
    • Added support for DEP-required Remote Management Commands to "ITS Jamf Remote Management Suite" UI action 
    • Unlock User Account, Delete Local User, Schedule OS Update, Schedule OS Update and Install, Unmanage Device 
    • Added Remote Management Settings Table to toggle visibility of Jamf Remote Management Commands on a granular / per-command level 

  • CMDB / Hardware Asset
    • Added chassis_type to Computers onBefore transform to update chassis_type of computers which were created outside of the ITS Jamf Integration 
    • Added missing cmdb_ci_comm cross-scope privilege (WRITE) 
    • Clears target phone number of mobile devices if cleared in Jamf 
    • Added sys_property to toggle creation of Hardware Product Models as discovered in Jamf 
    • Hardware Asset onBefore script fixes (under "Staging: Purchasing" transform map) 
    • Update the install status of the underlying asset to match the CI  
    • Prevent duplicates by moving ignore to top of script 

  • Software Inventory 
    • Fixed handling of Mobile Software Deltas  
    • A previous version introduced an error where software installs weren't being removed from the ServiceNow inventory when they were removed from mobile devices 
    • Fixed Unknown Publisher Map functionality  
    • The Unknown Publisher Maps can be completed to manually fill in the blanks when our integration can't determine publisher through our automation. This was broken in a previous release but is now fixed 

  • CSD fixes / enhancements
    • Added Check License Compliance checkbox to CSD Catalog Items 
    • Fixed variable name in reclamation workflow 
    • Added cross-scope privilege to CSD update set 
    • Jamf-created Software Catalog Items have a reference qualifier only allowing the selection of Jamf-discovered devices 
    • Fixed "Auto-populate device" for Software Catalog Items – the form will automatically select a Jamf-discovered device and auto-populate with the first mac assigned to an end user. Admins still have a list of all  
    • De-activated the SNEClient ACL which only allowed the Auto-Populate Device script to be called for jamf_user and jamf_admin roles, preventing requesters from utilizing Auto-Populate Device without being granted access to the integration 
    • De-activated duplicate Auto-populate Device catalog client script 
    • Fixed pre-deployment workflow URL variable 
    • Fixed software config var references 
    • Fixed date handling in Software Usage collection 

  • Other miscellaneous improvements  
    • Reduced logging 
    • Fixed case mismatch in "Migrate Aeritae Devices" script" 
    • New Fix Script to automatically add ITS Jamf Roles to ITS Jamf Groups 
    • Fixed "auto-deployed" Jamf Software Reclamation script 
    • Fixed ITS Jamf Integration Report "computers that have not imported software" link 
    • Added FAQ link to Contact Support page 
    • Fixed modal height of "Possible Jamf Duplicates" modal 
    • Added method to import Jamf Policy Groups in ITSJamfPolicyUtil 
    • Make MDM field mandatory if "Use MDM Capable User Field" enabled 
    • Added Jamf Instance URL to Jamf Instance Name in CMDB 
    • Added JamfError library to script includes that were referencing but not instantiating it 

Version 1.2.2

New in version 1.2.2

We're happy to announce that version 1.2.2 of the ITS Jamf Integration adds the ability to trigger Jamf Remote Management Commands and Jamf Policy automation from any script, UI, or workflows!

Jamf Remote Management Commands

The ITS Jamf Remote Management Suite provides a UI that can be accessed from any Jamf Discovered Computer by clicking a UI Action (related link) on the computer form.

Jamf Policy Automation

Jamf 1.2.0 introduced the ability to automate Software Policies in Jamf, but now you can easily create ServiceNow workflows and catalog items to move Jamf computers into any Jamf Policy!

  • Jamf Remote Management Suite
    • New UI allows you to trigger Remote Management Commands from ServiceNow CMDB form (related link on computer CI)

  • ITSJamfRemoteManagementUtil
    • Trigger remote management commands from other scripts or workflows

  • ITSJamfPolicyUtil
    • Trigger policy changes like moving computers into or out of Jamf Policy scopes and Jamf Groups

Your Jamf integration with ServiceNow starts here.

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Let us help you maximize your ServiceNow value with clarity and confidence.

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Hi, this is Jay and Josh!

Jay is the Director of Innovation and Josh is our Sales Specialist here at ITS Partners.

We are excited in your interest for our ITS Jamf Integration. We have listened to our customers feedback and have incorporated those thoughts into the development of what the integration is today.

Schedule a meeting with Josh to confirm that the tool is right for you.

After your discovery call, we will do a live demo with you and your team, showing you how the ITS Jamf Integration automates and simplifies the process of importing your asset data from Jamf Pro into your ServiceNow CMDB.


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