We are experts in implementing a successful ServiceNow IT Service Management (ITSM) solution into your company's environment.
ITSM is how IT teams manage the end-to-end delivery of IT services to customers. These are the processes that design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.
We give IT professionals the tools they need to reduce administrative and repetitive work and help free up time for value-add activities, solving complex issues, and serving customers with ServiceNow's ITSM solution.
Happy customers, happy life! Your customers will be happier when they are up and running faster. they can resolve their own issues using knowledge bases, minimizing their down time. Help your customers fast track their problems to the right people the first time. Your customers will be able to check the statues of their ticket from anywhere with the mobile app. If the customers aren't happy then you don't have business. That's what it's all about!
Shift-Left Philosophy. L3 to L2 to L1 to self-help to prevention. The idea is to push case load to the most efficient resource. For example, providing information and access to the Service Desk for cases that were previously escalated to Sys Admins. Another example is the development of knowledge articles or FAQs so customers can resolve their own issues. It also includes Problem and Change Management activities that prevent issues. Case prevention is the ultimate shift-left.