Wellstar Health System is an Atlanta based non-profit health system that operates 11 hospitals and 25,000 employees, including 600 in I.T. They are a national leader in comprehensive care, serving over one million Georgia residents, with one in six residents choosing Wellstar for their care. Wellstar I.T. ensures the highest quality of patient care by modernizing I.T. services and reducing downtime, enabling better reporting to senior management for the availability and performance of clinical applications.
In continuing to uphold their high standards for customer care, Wellstar partnered with ITS to implement their ServiceNow products which included Service Mapping, Discovery, and a revamped CMDB. As a result of the partnership, Wellstar realized over $500,000 in savings in one year. To learn more about the detailed outcomes that Wellstar achieved, download our customer story below.
These changes have improved patient care by removing distractions and unplanned downtime, enabling a shift of resources to build and maintain systems and services that enhance the experience for clinicians, patients, and families.