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Gordon Food Service

How Gordon Food Service Replaced Legacy IT Infrastructure with ServiceNow®

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With a rich history of over 120 years, Gordon Food Service (GFS) is a family-managed business that has grown to become North America’s largest privately-owned food service distributor. With over 100,000 customers nationwide and multi-billion dollars in annual revenues, precisely designed and executed I.T. systems are critical to GFS’ success.

To continue growing their customer base and deliver the highest quality foodservice products to their customers, GFS implemented a Common Service Data Model with ServiceNow.

Gordon Food Service

From Legacy Struggles to Industry Leading Systems

With ambitious vision and strategy from their new CIO, GFS needed to replace their legacy systems with an innovative solution that would set them up for long-term success and sustainability. The IT tools they were using were outdated and segregated, causing increased labor costs and frustrating downtime.

  • Reporting Challenges
  • Increased Labor Costs
  • Increased Downtime
  • Underutilized Tools
  • Inefficient Compliance
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Innovative Systems, Decreased Costs, and Increased KPI’s.

Since establishing their partnership with ITS, GFS has replaced their legacy systems with the out of the box IT infrastructure of ServiceNow. It has transformed their ITSM, giving them greater control and dependability, and has set them up for further IT innovation as they grow.

  • Centralized Applications
  • Established CMDB Roadmap
  • Increased Visibility
  • Custom Integrations
  • Streamlined Tool Additions
  • Team Education
  • Decreased Labor Costs
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High Quality Foodservice Demands High Quality IT

By partnering with ITS, the largest privately owned foodservice distributor in North America significantly improved their IT infrastructure, reduced labor costs, and downtime, and improved service to employees, vendors, and customers.

A proven process to implement ServiceNow

Knowing an IT upgrade would significantly help GFS meet their goals, we helped them replace their legacy systems with the solution they had been talking about for years. We quickly got to work in the following areas:

  • Prioritized Planning
  • Intelligent Integration
  • Efficient Execution
  • Consistent Coaching

For overhauling IT, there is no system too segregated or too outdated. The team at Gordon Food Service saw a transformation from legacy systems to industry leading systems. With a prioritized plan, efficient execution, intelligent integration, and ongoing coaching from ITS, they are positioned to be industry leaders now and in the future. See how we did this by downloading our customer story below.

Prepping Food Service
“Everybody worked together as an integrated team. If you were coming in from the outside, I don’t think people would have known who was GFS and who was ITS. They are a great group of people to work with.”
Christina Marckini

Christina M.

Production Assurance Manager, Gordon Food Service

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Download the full story here.