Following their roadmap, it could save you and your organization significant time, money, and headaches. Here are five steps to ensure a successful ServiceNow implementation.
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Understanding the requirements for the project from the very beginning was an essential foundation for implementing ServiceNow. Given the size of their operations, they knew that upgrading their entire system would be a “big monster” with many complexities to navigate through. In observing organizations making a similar change, they learned that rushing this phase could lead to significant issues and headaches on the back-end of implementation. Because of this, and with the guidance of ITS, they took a step back and established clear requirements for their systems’ needs.
Having clear requirements was a firm foundation for the diligent team at this National Health Insurance Company to build on, and planning with the end in mind became an accelerant to create an uber-successful go-live. Keeping their eyes on the horizon enabled them to anticipate and predict how their IT environment would react at the launch date. With this in mind, it was important to discuss and grapple with their desired outcomes. The more they knew what to expect, the more it would inform what they developed.
For an organization like this National Health Insurance Company, with a large workforce and extensive customer base, the effects of not being prepared for this migration were significant. To mitigate their risk, they put a keen focus on anticipating challenges. Not only was it a mindset they adopted early on, but practically, it helped them look for challenges they might have missed otherwise.
Anticipating challenges and creating a smooth platform launch require frequent and specific communication with many groups. While the investment of many meetings seemed extensive at the beginning of the process, there was a huge return on investment with a successful launch. For this National Health Insurance Company, it could have been easy to get caught up in the details of implementation that communication would have decreased. Instead, they fought the urge to drift back into silos and encouraged constant collaboration between internal teams, stakeholders, end-users, and ITS.
Engaging in regular communication across the organization was key to the success of implementing ServiceNow, but having an experienced partner to guide this National Health Insurance Company through the implementation ensured both short-term and long-term success.
Whether you're an IT Director, Asset Manager, or a ServiceNow Platform Owner, we know what you're up against, and we've spent the last 15 years packing our team with the industry experience you can depend on.
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