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Joshua Brown

Technical Execution Team Lead

Thought Leadership


Joshua is an Certified ServiceNow Administrator, Application Developer, and Implementation Specialist for ITSM, Vulnerability Response, and Security Incident Response. He is an expert in the configuration and implementation of Incident, Problem, Change, and Service Catalog and Request and all parts of the IT Service Management portfolio on the ServiceNow Platform. He is highly proficient in the configuration and implementation of Security Incident Response and Vulnerability Response on the ServiceNow Platform. Prior to joining the ITS team, Joshua worked at a private university and a regional financial institution in comparable information technology positions.


Summary of Experience

  • 5+ years of ServiceNow Implementation and Administration
  • 5+ years of ServiceNow Application Development 
  • 20 years of IT experience 

Industry Experience 

  • Financial: 4 completed engagements 
  • Medical: 4 completed engagements 
  • Education: 2 completed engagements 
  • Manufacturing: 4 completed engagements
  • Government: 2 completed engagements
  • Retail: 2 completed engagements  


  • Incident
  • Change
  • Problem
  • Security Incident Response
  • Vulnerability Response
  • Integrations
  • Custom Scooped Applications
  • Service Catalog and Request
  • Reporting Administration

Skills & Competencies  

  • JavaScript 
  • Transact SQL
  • SQL Server
  • SOAP Message Web Services
  • RESTful Web Services
  • HTML and CSS
  • ITIL v3
  • Automating the Mundane
  • Integrations
  • Process Design and Translation 

Client Sampling  

  • ServiceNow Store Application Altiris Integration - Product Owner, Product Manager and Developer 
  • ServiceNow Store Application SCCM Integration Product Owner - Product Manager and Developer 
  • ServiceNow Implementation Project Lead Implementer ITSM - Chemical Manufacturer 
  • ServiceNow Implementation Project Lead Implementer ITSM - Real Estate Organization  
  • ServiceNow Implementation Project Implementer Vulnerability Response - Financial Institution 
  • ServiceNow Implementation Project Lead Implementer Security Incident - Retail Organization 
  • Configuration Management Database Integrations - Fast Food Chain 
  • Automated Software Import Process - Pharmaceutical 
  • Automated Computer Vulnerability Process - Health Insurance Provider