The ITS Support Team consists of experienced technical resources that focus on providing expert care and advice on Endpoint Management, IT Automation, IT Service Management, and Information Security solutions. Our collective goal is to improve address both the technical and business issues related to those solutions.

ITS Partners’ Support Services provides a dedicated team of solution experts and service quality managers that are highly trained and experienced in specific solutions.  With the complexity involved in managing today’s advanced IT solutions it is important to have a team that understands not only the technology, but also how that technology applies to your environment. As such we staff our support team with individuals that have more than just basic solution training. Each support team member has hands on solution implementation experience that provides a level of understanding beyond solution configuration.

Benefits of ITS Support

  • Experienced team of over 40 engineers
  • Dedicated phone number and email
  • Solution coaching as needed
  • Eight business hour SLA
  • Quick response
  • Web based support portal
  • Direct access to Symantec Level 2 Support

Covered Solutions/Vendors

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  • Client Management Suite
  • Asset Management Suite
  • Server Management Suite
  • Service Desk
  • Workflow
  • Endpoint Protection
  • Data Loss Prevention
  • Critical Systems Protection

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  • App Controller
  • Configuration Manager
  • Data Protection Manager
  • Orchestrator
  • Operations Manager
  • Service Manager
  • Virtual Machine Manager

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  • IT Service Management
  • Service Desk
  • IT Process Automation
  • IT Asset Management
  • Business Process Automation
  • Service Catalog

Managed Services

If you are interested in managed services by ITS, you can visit our managed services page to see more information on how ITS can manage your infrastructure and reduce your company overhead.

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