Managing and protecting your critical IT assets requires the ability to effectively bring together the right people, process, and technology. This typically translates to the need to hire, manage, and maintain a labor force to address those specific solutions and process. ITS Partners’ Managed Services leverages a highly specialized and dedicated staff to help organizations better manage and protect their IT assets in key areas. These include:

  • Endpoint Management
  • Endpoint Security
  • Information Security
  • IT Automation
  • IT Service Management

Approach

ITS Partners’ Managed Services provides a dedicated team of solution experts and service quality managers that focus on a specific customer’s needs. With the complexity involved in managing today’s advanced IT solutions it is important to have a team that understands not only the technology, but also how that technology applies to a specific customer. This includes not just the customer infrastructure and technical environment, but also business objectives and desired outcomes.

MS-TEAM-APPROACH

ITS Partners’ Managed Services client teams include the following resources*

  • Endpoint Management Engineer
    • The Systems Management Engineers handle the technical configuration, optimization, and support of all EPM solutions.
  • Information Security Engineer
    • The Information Security Engineers handle the technical configuration, optimization, and support of all InfoSec solutions.
  • IT Automation Engineer
    • The IT Automation Engineers handle the technical configuration, optimization, and support of all IT Automation solutions.
  • Customer Director
    • A customer director is responsible for ensuring the customer’s objectives and key outcomes are being delivered.

*Specific engineer roles vary based on solutions being managed.

 

Benefits

The primary focus of ITS Partners’ Managed Services offerings is to provide specific business relevant outcomes for the solutions and processes we managed for our customers. The process of delivering on those outcomes begins before the sale is even closed as we strive to understand what the critical needs of the organization are and how we can help. Based on customer needs the benefits of our Managed Services offerings can, for example, range from ensuring a stable solution platform configured according to best practices to providing guaranteed compliance for critical security patches.  In addition ITS provides dashboards and customer specific reports to show that the identified outcomes are being met. Example reports:

Patch Management compliance and installation trends



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Platform Agent Distribution/Standardization Trend

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Platform Agent communication trend

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Covered Solutions/Vendors

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  • Software Management/Deployment
  • Hardware/Software inventory
  • OS Deployment/Migration
  • Patch Management
  • IT Asset Management
  • Service Desk
  • IT Automation
  • Endpoint protection
  • Data Loss Prevention
  • Endpoint Encryption

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  • Software Management/Deployment
  • Hardware/Software inventory
  • OS Deployment/Migration
  • Patch Management
  • IT Asset Management
  • IT Automation

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  • IT Service Management
  • Service Desk
  • IT Process Automation
  • IT Asset Management
  • Business Process Automation
  • Service Catalog

Key Features

  • Simplicity and Speed – Quickly implement without purchasing any certificates, licenses, or hardware
  • Secure – SSL encryption is used throughout for both administration and management of endpoints
  • Automation – Self-service portal for users to initiate software installations
  • Customized – Key features are configured specifically for your environment
  • Reporting – IT Analytics and the built-in reporting engine provide the data you need
  • Support – Flexible support options give you access to our engineers and keep you updated on the latest features

Get More Info On ITS Managed Services Today!