ITS Partners is a 25 year old firm that has a personality of a 5 year old technology startup. We love our engineers and what they bring to the mix. We work hard to solve our customer’s problems and try to have fun in the process. Our primary focus for the past few years has been Symantec’s Endpoint Management, Symantec Security Solutions and Workflow Solutions.  Now we want to expand our ServiceNow Practice. We are looking for tech savvy engineers to create the best solutions for our customers.  We want an individual that thrives in an entrepreneurial environment, likes to work hard, have fun and is not a prima donna. If you think you have the chops for this position, give us a shout. By chops we don’t mean sideburns, but if you have a great set, that’s cool too. ITS offers a fun and very relaxed culture. We are an IT Company so we are always working to utilize new technologies and many employees work at least a portion of their time on a remote basis. We work to make sure that along with the required office time we allow for flexibility in schedule as long as the work is getting done. ITS Partners, LLC is an equal opportunity employer.

AVAILABLE POSITIONS AT ITS

Apply Today!

Office Assistant

Do you enjoy organization? How about helping with projects?

If so, we have an office assistant role at ITS Partners!  We are looking for someone who is a self-starting, organized, and positive presence for our office assistant role. There will be some regular day-to-day stuff, filing, phones, setting up for meetings, but also the ability to jump into some cool projects with our leadership team. An ability to use MS Office with ease, and the interest in apps to help in in job efficiency would be a great asset.

Tasks

  • Answer incoming phones and forward to the proper team or individual
  • Process incoming/outgoing mail and shipping (USPS, FedEx, UPS)
  • Go-to Agenda keeper, meeting documentation
  • Assist leadership team with time efficiency
  • Maintain the conference rooms to be meeting ready
  • Sustenance Procurement
  • Filing
  • Assist with interdepartmental projects
  • Assist with Employee Engagement activities
  • Manage faxes and distribution
  • Manage the conference room calendar
  • Maintain a positive attitude while greeting guests, vendors, etc.
  • Assist team with larger employee meetings

Whether you have 1 year or experience or 10, we are looking for a professional and helpful demeanor, and also someone looking to have fun! We would love to have you join in the Ping Pong challenge here as well!

This position is 30-35 hours a week, 8am – 3pm–Monday through Friday. This candidate would be eligible for Benefits, and would also be able to earn vacation time.

If this sounds like you, please send your resume to peopleservices@itsdelivers.com today!

 

 

 

Junior Engineer Program

Program Description

This program will be focused on the development of technical and consulting skills related to the solutions and processes we focus on with the goal of producing the next generation of ITS talent. During this program the candidate will focus on skills development via training, simulation, and shadowing, remote support of consultants, development of ITS technologies collateral, and pre-sales support (demos, remote POC support, etc.).

We are looking for candidates with an interest and basic skills in one or more of these areas:

  • IT Security
  • IT Process Automation
  • IT Asset Management
  • IT Systems/Device Management

Desired Skills and Experience

Interpersonal

  • Strong Verbal and Written Communication skills, ability to communicate with technical and non-technical people
  • Demonstrated ability to proficiently manage time
  • Demonstrated ability to work individually and with a team
  • Demonstrated ability to influence and consult (providing options with pros/cons/risks)
  • Demonstrated ability to innovatively work with technology
  • Ability and willingness to travel for business

Technical

The skills listed in this section are preferred, but not required:

  • Strong desire and ability to learn new technologies
  • OS Platform Experience, (Windows, Linux, UNIX, MacOS)
  • Programming/Scripting experience (Javascript, Powershell, C#, etc.)
  • Familiarity with basic IT endpoint/network security concepts
  • Familiarity with ITIL

Interested? Click here to learn more.

Software Developer

Position Summary

We are seeking an experienced software developer to join our Managed Services practice and continue delivering quality solutions to our clients’ worldwide.

The right candidates will have mix of both technical skills and business acumen. While we expect you to bring a foundation built on enterprise IT software development experience, we will commit to investing in your development to take your skills even farther. In the near term, this is a position will focus on supporting and developing custom applications for our customer base which requires a mixture of remote and on-site activities so ability to travel is important.

Non Technical Requirements

3 – 5 years of relevant industry experience including:

  • Requirements gathering
  • Debugging
  • Documentation
  • Testing
  • You must demonstrate effective presentation and communication skills
  • Professional presence and appearance are key
  • Willingness to travel a minimum of %25 is important, but your location is not (no relocation required).
  • Background in enterprise software development is preferred
  • Ability to work independently, with direction and oversight from our management team

Technical Requirements

  • Prior software development experience utilizing Agile methodology
  • Prior experience with systems management platforms is a plus (Microsoft System Center, Altiris, etc.)
  • Familiarity with .NET development
  • C# development experience preferred
  • Experience with web development (PHP, CSS, HTML, etc)
  • Experience with building and utilizing webservices
  • Experience with Microsoft SQL

Interested? Click here to learn more.

ServiceNow Tech Consultant

Job Summary

This position will be focused on the implementation of ServiceNow within various customer environments. Job responsibilities include assessing customer needs and expectations, designing solutions to meet those needs, and then implementing that design. In addition to these activities the consultant may participate in the pre-sales process (proposal creation, presentations, sales calls, demos, etc.).

Responsibilities

Lead all aspects of project delivery and solution delivery including:

  • Requirements gathering
  • Solution design
  • Application UI Configuration
  • Workflow Configuration
  • Development of required client specific reporting
  • Development of required integration components (SSO, LDAP, etc)
  • Interface with other internal technical/sales teams to successfully implement ServiceNow within customer environments
  • Be a key member of the overall implementation project team
  • Prepare all client facing and internal deliverables
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Travel required

Experience

  • 2-3 years work experience
  • ServiceNow implementation or administration experience preferred
  • ServiceNow SysAdmin certification preferred
  • ITIL® v3 certification preferred
  • Proven experience as a key technical resource leading the development of solutions in client environments
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
  • Strong communication skills (both written and verbal)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

If interested, please email us your resume.

IT Asset Management Consultant

Job Summary

This position will be focused on the implementation of IT Asset Management solutions within various customer environments. Job responsibilities include assessing customer needs and expectations, designing solutions to meet those needs, and then implementing that design. In addition to these activities the consultant may participate in the pre-sales process (proposal creation, presentations, sales calls, demos, etc.).

Desired Requirements:

Lead all aspects of project delivery and solution delivery including:

  • Requirements gathering
  • Solution design
  • Application UI Configuration
  • Workflow Design
  • Development of required client specific reporting
  • Systems integration and data mapping
  • Interface with other internal technical/sales teams to successfully implement ITAM solutions within customer environments
  • Be a key member of the overall implementation project team
  • Prepare all client facing and internal deliverables
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Travel required

Experience:

  • 3+ years ITAM work experience
  • 5+ years overall IT experience
  • ServiceNow, Symantec/Altiris, Flexnet Manager implementation or administration experience preferred
  • ITIL® v3 certification preferred
  • COBIT certification preferred
  • Proven experience as a key technical resource leading ITAM implementations
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment preferred
  • Knowledge of technical components such as SQL, SSIS, SSRS and similar technologies
  • Strong communication skills (both written and verbal)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Industry or product certifications a plus

If interested, please email us your resume.

Symantec Security Consultant

Job Summary

This position will be focused on the implementation of Symantec security products within various customer environments. Job responsibilities include assessing customer needs and expectations, designing solutions to meet those needs, and then implementing the design. In addition to these activities the consultant may participate in the pre-sales process (proposal creation, presentations, sales calls, demos, etc.).

Production Knowledge

Certification or experience with one or more of the following products:

  • Symantec Endpoint Protection
  • Symantec Endpoint Encryption
  • Symantec Data Loss Prevention
  • Symantec Critical Systems Protection
  • Symantec PGP

Technical Knowledge

  • Endpoint Encryption
  • Endpoint Protection/AV
  • Windows OS Desktop/Server experience
  • Understanding of core networking concepts and technologies (DNS, DHCP, AD etc.)
  • Fundamental IT security concepts

Non-Technical and Preferred Qualifications

  • Excellent communication and presentation skills
  • Strong project management skills
  • Previous consulting experience
  • Sense of humor

Preferred Technical Knowledge and Certifications

  • McAfee
  • Trend Micro
  • Websence
  • CISSP
  • CISA
  • CISM
  • Firewall
  • Antivirus hardware/software
  • Intrusion Prevention System

Compensation/Travel

  • Travel Required
  • Compensation based on experience
  • Bonus eligible

If interested, please email us your resume.

Senior Workflow Engineer

Job Summary

This position will be focused on the development and support of business process automation using Symantec�s Workflow Solution. Job responsibilities include assessing customer needs and expectations, designing solutions to meet those needs, and then implementing the design. In addition to these activities the consultant will participate in the sales process (proposal creation, presentations, sales calls, demos, etc.).

Non-Technical Requirements

  • Ability to travel.
  • Assisting customers with product implementations.
  • Prior on-site consulting experience.
  • Familiarity with ITIL® best practices and processes.
  • Experience translating business processes into an automated solution.
  • Work with a customer to develop a design and implementation plan for process automation projects.
  • Assume leadership on engagements and work without direct supervision, interfacing with the customer IT and business-function leaders.
  • Active role in the sales process which includes proposal creation, presentations, sales calls, research, and project scoping.
  • Creating design, implementation, detailed process and post engagement documentation.
  • Effective presentation and communication of technical product details and best practices.

Technical Requirements

  • Prior development and/or scripting experience (batch, powershell, vbscript, C, C#, etc.)
  • Familiarity with .NET development.
  • Symantec management platform experience.
    • Asset Management Suite desired
    • Client Management Suite desired
    • Deployment Server
    • Service Desk 7.1 desired
    • Symantec Workflow Solution required
  • Working knowledge of system management software or other business process automation tools.

If interested, please email us your resume.

Technical Support Engineer

Job Summary

We are seeking experienced engineers to join our Managed Services practice and continue delivering quality solutions to our clients world wide. Our engineers deliver both on-premise and hybrid implementations while providing valuable knowledge transfer in a teach-to-fish approach.

The right candidates will have detectable mix of both technical skills and business acumen. While we expect you to bring a foundation built on enterprise IT experience, we will commit to investing in your development to take your skills even farther. In the near term, this is a position will focus on managing and supporting our customer base which requires a mixture of remote and on-site activities so ability to travel is important.

Demonstrable proficiency with Systems Management platforms such as Symantec Altiris or Microsoft System Center are key requirements and relevant certifications should be highlighted on your cover letter or resume. Interest in Symantec security solutions and IT service automation tools is also highly encouraged. If your skill set is broader than what is described here, that is a plus!

Non-Technical Requirements

  • 3 – 5 years of relevant industry experience
  • You must demonstrate effective presentation and communication skills
  • Professional presence and appearance are key
  • Willingness to travel domestically and internationally is important, but your location is not (no relocation required)
  • Prior consulting or service delivery experience is preferred
  • Background in enterprise infrastructure administration, management, or support is preferred
  • Ability to work independently, with direction and oversight from our management team
  • Functional knowledge of ITIL® best practices and processes will get our attention

Technical Requirements

  • Working knowledge of class-leading infrastructure management solutions such as Microsoft System Center 2007 & 2012, Symantec (Altiris) IT Management Suite or other competitive solutions
  • Current ASC, MCSA or MCSE is highly desirable
  • Proficiency with standard endpoint platform administration, configuration, rights management and file systems
  • Understanding of Windows Server Operating System fundamentals – roles, features and services configuration (2003/2008/2008R2/2012/2012R2
  • Experience configuring, administering and troubleshooting Microsoft SQL Server and skilled query development is preferred
  • Understanding of networking fundamentals including:
    • DHCP, DNS, WINS
    • Network infrastructure components, including routers, switches, subnets,
    • V-LANS,
    • Ethernet
    • Experience with OS migrations and hardware rollout/refresh projects

Interested? Click here to learn more.

Managed Services Engineer (2nd/3rd Shift)

***We are looking to fill two positions – one for 2nd and one for 3rd Shift. This position is located in the Grand Rapids, MI office.***

Job Summary

We are seeking IT engineers to join our Managed Services practice and continue delivering quality solutions to our customers. Our engineers manage both on premise and hybrid implementations while providing valuable knowledge transfer in a teach-to-fish approach.

The right candidates will have detectable mix of both technical skills and business acumen. While we expect you to bring a foundation built on enterprise IT experience, we will commit to investing in your development to take your skills even farther. In the near term, this is a position will focus on managing and supporting customers primarily from our headquarters location, but occasional on-site activities may be required. In addition, this position will primarily consist of 2nd and 3rd shift working hours (Eastern Time).

Demonstrable proficiency with Systems Management platforms such as Symantec Altiris or Microsoft System Center are a plus and relevant certifications should be highlighted on your cover letter or resume. Interest in Symantec security solutions and IT service automation tools is also highly encouraged. If your skill set is broader than what is described here, that is a plus!

Desired Skills and Experience

Non-Technical Requirements:

  • 1 – 3 years of relevant industry experience
  • You must demonstrate effective presentation and communication skills
  • Willingness to travel domestically and internationally
  • Willingness to live and work out of our Grand Rapids, MI office is a must
  • Prior consulting or service delivery experience is preferred
  • Background in enterprise infrastructure administration, management, or support is preferred
  • Ability to work independently, with direction and oversight from our management team
  • Functional knowledge of ITIL® best practices and processes will get our attention

 

Technical Requirements:

  • Familiarity of class-leading infrastructure management solutions such as Microsoft System Center 2007 & 2012, Symantec (Altiris) IT Management Suite or other competitive solutions
  • Proficiency with standard endpoint platform administration, configuration, rights management and file systems
  • Understanding of Windows Server Operating System fundamentals – roles, features and services configuration (2003/2008/2008R2/2012/2012R2)
  • Familiarity configuring, administering and troubleshooting Microsoft SQL Server and query development
  • Understanding of networking fundamentals including:
    • DHCP, DNS, WINS
    • Network infrastructure components, including routers, switches, subnets,
    • V-LANS,
    • Ethernet
  • Experience with OS migrations and hardware rollout/refresh projects

Interested? Click here to apply

Senior Security Consultant

Job description

*This position is posted in the Dallas area, but we are open to any location in Texas, as this is a  remote IT position.**

The Senior Consultant is responsible for post-sales product and service implementation within the Symantec Security Practice at ITS.  Consultants are responsible for completing assigned projects in a manner consistent with the company-consulting standard, which emphasizes the importance of providing exceptional customer service.  They are also responsible for meeting consulting billing objectives.

Desired Skills and Experience

Desired Skills and Experience

Product Knowledge

  • Symantec Data Loss Prevention
  • Enterprise Encryption
  • Secure Access and Authentication
  • Cloud Security

    Non-Technical Abilities

  • Good communication and verbal skills
  • Posses a “service-oriented” mindset
  • Commitment to productivity tools and social media for business
  • Support pre-sales activities for major accounts.
    • Develop new service offerings and accompanying collateral.
    • Ensure customer communication and satisfaction when project is complete to be sure project has met all proposal objectives and is completed on-time.
    • Help identify opportunities as they relate to ITS practice areas.
    • Refer potential add-on sales opportunities to either account managers or solutions engineers.
    • Complete administrative project tasks like time and expense entry, status reporting, and project completion reporting.
    • Have a sense of humor

 

Other Professional Skills

    • Knowledge of regulatory compliance: GLBA, SOX, PCI, HIPAA
    • Thorough understanding of large scale environments
    • Strong presentation and verbal communication skills
    • Process oriented individual with strong attention to detail, and strong organizational skills
    • Excellent, detailed writing skills
    • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations such as ISSA.
  • Ability to build relationships with and influence other functional areas

Interested? Apply here.